IFAA was established to provide Trustees and other clients with the most efficient and cost effective services they require. An important part of the service is its delivery through technology.
IFAA has its own proprietary administration services system that was developed by Garry Ayre, one of the owners of IFAA. The system is maintained and enhanced by IFAA IT professional staff.
In addition to its own proprietary administration services system, IFAA has partnered with one of Australia’s leading financial services technology providers, Financial Synergy, to implement the latest version of their “Acurity” administration platform. The new system was successfully put into production as part of the merger between SPEC and ESI Super which created the new Energy Super. Acurity is expected to play a key role in IFAA’s future administration system plans.
IFAA has also developed a customised Microsoft Dynamics CRM application for our super fund clients. This new CRM tool has now become operational and will be an invaluable tool to help each of the funds effectively manage both their member and employer relationships. A new range of other technologies designed to enhance the delivery of services will also be implemented during 2011. All systems are maintained and enhanced by IFAA’s professional IT staff.
IFAA IT staff have excellent superannuation industry-specific knowledge combined with hands-on IT understanding and experience with the latest application and development tools. This enables IFAA to provide customised application development, application maintenance, legacy modernisation, web enabling, technology management and e-business services.
IFAA is continually upgrading its IT hardware and software infrastructure including servers, storage, network switches, printers, desktops and laptops. These upgrades have released number benefits to our clients and general community through increased data processing capacity which resulted in better response time times; improved systems availability , reliability and resource management through server virtualisation; reduced energy consumption by consolidating data centre hardware, and others. We have also replaced our PABX system with the Cisco VoIP telephony solution integrated with the Genesys contact centre application and Verint call recording and quality monitoring system.
In this period of rapid change, technology is constantly evolving and our expert systems team are continually assessing the latest industry and in-house product innovations.