IFAA was established to provide Trustees and other clients with the most efficient and cost effective services they require. An important part of the service is its delivery through technology.
IFAA has its own proprietary administration services system that was developed by Garry Ayre, one of the owners of IFAA. The system is maintained and enhanced by IFAA IT professional staff.
IFAA IT staff have excellent superannuation industry-specific knowledge combined with hands-on IT understanding and experience with the latest application and development tools. This enables IFAA to provide customised application development, application maintenance, legacy modernisation, web enabling, technology management and e-business services.
IFAA recently replaced its entire IT infrastructure including servers, storage, network switches, printers, desktops and laptops. In addition, our office productivity tools have been upgraded to the latest versions of Microsoft Office 2007, Vista operating system and Citrix application delivery solution. We have also replaced our PABX system with the latest Cisco VoIP telephony solution integrated with the latest Genesys contact centre application and Verint call recording and quality monitoring system.
In this period of rapid change, technology is constantly evolving and our expert systems team are continually assessing the latest industry and in-house product innovations.